1. Introduction

2. Eligibility

3. Pricing & Tax Disclosure

• All prices are listed in Pakistani Rupees (PKR).
• Prices are subject to change without prior notice. However, once an order is confirmed, the invoice price remains fixed.
• We reserve the right to correct typographical or system pricing errors prior to dispatch.

4. Orders & Payment Rules

• Orders are submitted via our website or verified official communication channels (e.g., WhatsApp). Digital order confirmations constitute binding contracts under the Electronic Transactions Ordinance 2002.
• We accept JazzCash, Easypaisa, Bank Transfer, and Cash on Delivery (COD).
• Mandatory Advance Payment Items:
  • Live Grass: Requires 100% advance payment prior to harvesting/dispatch. No COD.
  • Stones / Bulk Aggregates: Requires 100% advance payment prior to Bilty dispatch. No COD.
  • Out-of-Karachi Special Items: Select fragile goods may require advance payment.

5. Delivery & Logistics

• Nationwide delivery is available for standard potted plants and gardening accessories.
• Delicate, oversized mature plants are strictly limited to delivery within Karachi.
• Delivery typically takes 2 to 5 working days post-dispatch.

• Live grass is delivered ONLY within Karachi. Nationwide delivery outside Karachi is strictly unavailable.

• Stones and gravel are shipped via local bus/bilty logistics services.
• Logistics charges are billed on a per-bag basis based on total weight and volume, and must be settled prior to dispatch.

• PlantsnPot partners with third-party courier companies and logistics operators for order fulfillment. While we carefully inspect and package every item prior to dispatch, PlantsnPot is not directly responsible for transit delays caused by courier routing, regional road blockages, driver delays, or third-party depot holds. Risk of transit loss or physical damage transfers to the customer once handed over to the courier service, subject to our 24-hour damage reporting window.

6. Order Cancellations

• Orders can be canceled free of charge within 6 hours of placement by contacting support.
• Once handed over to the courier or loaded for Bilty dispatch, orders cannot be canceled.

7. Returns, Replacements & Refunds

• Live plants and grass are perishable products. We do not accept returns or offer refunds for natural variations in size, foliage density, color shades, or personal preference.
• For Karachi deliveries, damaged or incorrect plants/grass must be reported within 24 hours with photographic/video evidence for review.

• No Refunds: Stones and gravel are strictly non-refundable under any circumstances once dispatched.
• Exchanges Only: Exchanges are permitted ONLY if the wrong item was dispatched (e.g., incorrect stone type/color received versus the invoice). No returns or exchanges will be accepted for minor natural tone differences or customer quantity miscalculations.

• Wrong or damaged hard-goods shipped nationwide qualify for replacement or store credit if reported within 24 hours of delivery with photographic/video evidence.

8. Plant & Natural Product Representation

9. Customer Conduct, Zero Tolerance & Safeguards

• Professional Interaction: We are committed to resolving customer concerns fairly and professionally and expect our staff to be treated with respect.
• Zero Tolerance for Abuse: We enforce a zero-tolerance policy against abusive language, threats, physical aggression towards delivery agents, extortion, blackmail, or fraudulent damage claims.
• Enforcement Rights: PlantsnPot reserves the right to immediately cancel orders, terminate support conversations, refuse service, and permanently ban/blacklist any individual or delivery address involved in hostile or abusive conduct.
• Legal Action: In severe cases of digital extortion, harassment, or physical threats, PlantsnPot reserves the right to pursue formal legal prosecution under the Prevention of Electronic Crimes Act (PECA 2016) and applicable laws of Pakistan.

10. Fair Reviews & Online Defamation Protection

• Customers agree to attempt resolution of any product or delivery issues directly with PlantsnPot support prior to publishing public reviews or social media feedback.
• Publishing false, misleading, libelous, or defamatory statements on social media platforms, public forums, or review sites with the intent to harm PlantsnPot’s business reputation or extort unearned compensation constitutes a violation of these Terms. PlantsnPot reserves the right to seek legal remedies and damages for online defamation under applicable Pakistani cybercrime and civil laws.

11. Plant Care & Limitation of Liability

12. Modification of Terms & Policies

13. Intellectual Property

14. Force Majeure

15. Governing Law & Dispute Resolution

16. Contact Support

• Email: info@plantsnpot.com
• WhatsApp: +92 318 1482014
• Instagram: @_plants_npots
• Facebook: [facebook.com/plantsnpot](https://facebook.com/plantsnpot)